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Do you ship overseas?
Yes we do! We can ship to any country in the world!
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Can I purchase a gift certificate online?
Can I track my order?
Can I use a different delivery address from my own?
Can my billing address and shipping address be different addresses?
Can you ship electric products outside of Australia?
Does the shipping cost include taxes, tariffs vat charges?
Do you deliver to PO Boxes, parcel lockers, parcel collect points?
Do you offer a ‘click & collect' service for online orders to be collected from my nearest Scooter Hut Store?
How do I cancel my order?
How do I change my password in my account?
How is my order sent?
How long will the order take to arrive at my shipping address?
If I cancel my order how long does it take to receive my refund?
If I order online where is my order dispatched from?
I have placed an order but need to change information within the order, how do I do this?
I have received an email stating my order status has changed to ‘Manual verification required’ What does this mean?
Is it safe to order online?
Must I be home to sign for my parcel?
What are your customer service hours?
What currency are your prices in?
What happens if I order the wrong product?
What payment methods can I use to pay for my order?
When I place an order, how do I know the order has been successful?
Who do you use to ship my order?
Why can’t I contact you on the telephone number provided?
Why does the checkout page state I will be charged in AUD?
Why has my order been declined/not worked?
Why is Afterpay and Zippay not appearing as a payment option at checkout?
Will I be charged taxes, tariffs or vat charges in my country?
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