What are your customer service hours?

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• A product is missing from my order, what do I do?
• Can I arrange a courier to collect my online order?
• Can I choose what courier my order is shipped with?
• Can I purchase a gift certificate online?
• Can I request a price match on an out-of-stock product?
• Can I track my order?
• Can I use a different delivery address from my own?
• Can I use my instore credit online
• Can I use my online credit instore?
• Can my billing address and shipping address be different addresses?
• Can Scooter Hut authorise my order to be left in a safe place?
• Can you ship electric products outside of Australia?
• Does the shipping cost include taxes, tariffs vat charges?
• Do you deliver to PO Boxes, parcel lockers, parcel collect points?
• Do you offer a ‘click & collect' service for online orders to be collected from my nearest Scooter Hut Store?
• Do you offer a price match service instore?
• Do you offer a price match service online?
• Do you ship overseas?
• How do I cancel my order?
• How do I change my password in my account?
• How do I create an online account through Scooter Hut?
• How do I redeem my Gift Certificate?
• How do I use my online store credit?
• How is my order sent?
• How long will the order take to arrive at my shipping address?
• If I cancel my order how long does it take to receive my refund?
• If I order online where is my order dispatched from?
• I have placed an order but need to change information within the order, how do I do this?
• I have received an email stating my order status has changed to ‘Manual verification required’ What does this mean?
• I have received the wrong product, what do I do?
• Is it safe to order online?
• Must I be home to sign for my parcel?
• What are the operational hours for live chat?
• What Couriers do you ship within Australia?
• What currency are your prices in?
• What happens if I order the wrong product?
• What payment methods can I use to pay for my order?
• When I place an order, how do I know the order has been successful?
• Who do you use to ship my order?
• Why can’t I contact you on the telephone number provided?
• Why does the checkout page state I will be charged in AUD?
• Why has my order been declined/not worked?
• Why is Afterpay and Zippay not appearing as a payment option at checkout?
• Will I be charged taxes, tariffs or vat charges in my country?