You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
Back to Scooter Hut
What are the operational hours for live chat?
Our live chat is available from 9am to 4pm Monday to Friday.
Was this helpful?
A product is missing from my order, what do I do?
Can I arrange a courier to collect my online order?
Can I choose what courier my order is shipped with?
Can I purchase a gift certificate online?
Can I request a price match on an out-of-stock product?
Can I track my order?
Can I use a different delivery address from my own?
Can I use my instore credit online
Can I use my online credit instore?
Can my billing address and shipping address be different addresses?
Can Scooter Hut authorise my order to be left in a safe place?
Can you ship electric products outside of Australia?
Does the shipping cost include taxes, tariffs vat charges?
Do you deliver to PO Boxes, parcel lockers, parcel collect points?
Do you offer a ‘click & collect' service for online orders to be collected from my nearest Scooter Hut Store?
Do you offer a price match service instore?
Do you offer a price match service online?
Do you ship overseas?
How do I cancel my order?
How do I change my password in my account?
How do I create an online account through Scooter Hut?
How do I redeem my Gift Certificate?
How do I use my online store credit?
How is my order sent?
How long will the order take to arrive at my shipping address?
If I cancel my order how long does it take to receive my refund?
If I order online where is my order dispatched from?
I have placed an order but need to change information within the order, how do I do this?
I have received an email stating my order status has changed to ‘Manual verification required’ What does this mean?
I have received the wrong product, what do I do?
Is it safe to order online?
Must I be home to sign for my parcel?
What are your customer service hours?
What Couriers do you ship within Australia?
What currency are your prices in?
What happens if I order the wrong product?
What payment methods can I use to pay for my order?
When I place an order, how do I know the order has been successful?
Who do you use to ship my order?
Why can’t I contact you on the telephone number provided?
Why does the checkout page state I will be charged in AUD?
Why has my order been declined/not worked?
Why is Afterpay and Zippay not appearing as a payment option at checkout?
Will I be charged taxes, tariffs or vat charges in my country?
Doesn't help? Submit your ticket
Help Desk Software